Shipping & Returns

RETURN & EXCHANGE POLICY

  • All sales are final. We do not accept returns or exchanges. Please see our size chart to be sure you choose the correct size before placing your order. You can view our size chart here.
  • SHIPPING POLICY

  • Tsuya offers free ground shipping on all orders over $100.00 within the continental USA only. (U.S. Territories, Alaska, Hawaii, and Puerto Rico $12.00 shipping*)
  • Tsuya offers ground and expedited shipping options. You can make your selection at time of purchase.
  • We currently offer shipping in the U.S.A. and Canada only. For all other International orders, please email us directly at customerservice@tsuyabrand.com to place an order.
  • All Canadian orders are final sale, we do not accept International returns, including Canada.
  • All U.S.A. domestic orders are shipped within 1 business day upon order completion. All Canadian orders are shipped within 2 business days upon order completion.
  • Please note: we do not ship on Saturday or Sunday. All orders placed on the weekend will be processed the following Monday.
  • Sales tax will be applied on all California orders. Receipts of orders shipped to other states are responsible for complying with state and local tax laws.
  • You will receive an order confirmation email as soon as you have successfully placed an order and a shipping confirmation email with tracking information as soon as the order has shipped.