shipping & returns
- Tsu.ya offers free ground shipping on all orders over $100.00 within the continental USA only. (U.S. Territories, Alaska & Hawaii not eligible for free shipping.)
- Tsu.ya offers ground and expedited shipping options. You can make your selection at time of purchase.
- We currently offer shipping in the U.S.A. and Canada only. For all other International orders, please email us directly at firstname.lastname@example.org to place an order.
- All Canadian orders are final sale, we do not accept International returns, including Canada.
- All U.S.A. domestic orders are shipped within 1 business day upon order completion. All Canadian orders are shipped within 2 business days upon order completion.
- Please note: we do not ship on Saturday or Sunday. All orders placed on the weekend will be processed the following Monday.
- Sales tax will be applied on all California orders. Receipts of orders shipped to other states are responsible for complying with state and local tax laws.
- You will receive an order confirmation email as soon as you have successfully placed an order and a shipping confirmation email with tracking information as soon as the order has shipped.
RETURN & EXCHANGE POLICY
If you do not love your Tsu.ya product as much as we do, we will gladly accept returned merchandise within the below guidelines:
- Merchandise must be returned within 21 days of shipment.
- Merchandise must be in original saleable condition with tag(s) attached and have not been washed, worn, altered or used.
- Final Sale items may not be returned.
- To help reduce waste and care for your return, please place the returned item(s) in the original polybag(s) provided in your shipment.
- Shipping and handling costs are not refunded.
- All International orders, including Canada and final sale items may not be returned.
Follow these steps to complete your return/exchange:
- Complete the return form provided in your Tsu.ya package, or email email@example.com requesting a Return Form and your reason for returning the goods.
- Please copy your packing slip for your records and tracking.
- Please ship return/exchange to address below. We recommend you use a trackable shipping method. We are not responsible for lost/stolen packages.
SHIP RETURN TO:
Tsu.ya by Kristi Yamaguchi
Attn: Returns Center
2050 Cessna Drive
Vacaville, CA 95688
- You will receive an email once your return has been processed. Please allow 7-14 business days from the time we receive your return for it to be processed.
- Please Note: Shipping and handling charges are not refundable. Failure to follow Tsu.ya’s return policy could result in a delay in your refund and/or denial of credit to your account.
REFUNDS & PROCESSING TIME
If your package arrives at Tsu.ya within the guidelines specified above, your refund will be processed in the original form of payment within 7-14 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Tsu.ya.
NEED A DIFFERENT SIZE/COLOR
In order to serve you most efficiently, you'll get the right size or color fastest if you simply place a second order. We will gladly return your initial order, please follow Return Policy outlined above.If you need further assistance or there is a problem with your package please contact us at firstname.lastname@example.org.