Sorry, we cannot make changes to an order or cancel an order once it has been placed. So please consult our return policy before placing an order.
We accept all major credit cards and Paypal.
No. A pre-authorization will be placed on your credit card that will identify and tag the money for your order. Your credit card will not be charged until your order is shipped. We'll send you an email to let you know when this happens.
Yes, however you must choose USPS as your carrier for all PO boxes and Military APO orders. In either case, you will be able to track your order. Select ground shipping for these orders as we cannot guarantee expedited or overnight deliveries to these addresses.
All USA orders will be processed and shipped within one business day upon your order being submitted. All Canadian orders will be processed within 2 business days of order submission.
You will receive a confirmation email once your order has shipped, which will include your tracking number and a link so that you can track your order.
Once you have placed an order, you can check on its status at any time using the tracking number and link we provided you on your shipping confirmation email.
Once your package has been received, your refund will be issued in the original form of payment within seven business days. You will be notified via email when this transaction has taken place. Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card's next monthly billing cycle.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at email@example.com. We will promptly correct any information found to be incorrect.
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.
No. However, you can keep up with our latest offerings by joining our email list.
Sure! Join our email list to be the first to know.
Yes. Tsuya apparel is available in select retail stores and their corresponding websites. If you have purchased Tsu.ya apparel through one of these retailers, please consult the retailer for their return information.
While we offer returns on unworn garments within 14 days of purchase, we do not offer price adjustments.
We may mark down some styles and colors to make way for new gear.
Tsuya was founded by Olympic gold medalist Kristi Yamaguchi to support the active lives of women today. To learn more about our company, check out The Tsuya Story
We currently work with production facilities throughout the world. We take great care in selecting factories that share our commitment to quality and ethical work conditions.
The factories we use are clean, safe, properly ventilated, well lit, healthy work environments. We assess the health, safety and quality of working conditions before establishing a working relationship.
We believe environment stewardship is smart and ethical business practice. Here's how we're trying to reduce our footprint: